Last updated December 03, 2023

OVERVIEW

Our return policy has a duration of 30 days. If 30 days have passed since your purchase, we can’t offer you a full exchange or refund. Exchanges and refunds are available to customers who have received incorrect, defective, or damaged products. We do not issue refunds for sizing issues or buyer’s remorse. The product must remain unused and in the same condition as when you received it, along with the original packaging. To initiate a return, a receipt or proof of purchase is necessary. Please do not send your purchase back to the manufacturer until we receive your message and inspect the damaged product.

SECTION 1 – Return Conditions

Liminal Station will accept for exchange or refund items that are purchased off our website under the following conditions:

1.) The product was purchased within 30 days of the tracking delivery date confirmation
2.) The wrong product was received in terms of color, size, or model
3.) The product has arrived in a damaged or defective condition
4.) The product arrived in poor quality
6.) The product was not worn, washed or altered by the customer
7.) The product was reported within 48 hours after receiving
8.) The product was purchased at a regular price and was not on sale
9.) You agree that the returned product will be shipped at customer’s expense
10.) You agree that you will send the product in the original packaging 

 

SECTION 2 – Exchanges and Refunds (if applicable)

Exchanges and refunds are only offered to customers that receive the wrong, defective or damaged products. If any of these apply, please contact us within 48 hours after receiving the product at support@memeshirt.shop

We require the following mandatory attachments: 
a) a receipt or proof of purchase, 
b) your order number, 
c) photos of wrong or damaged products, 
d) your reason for exchange or refund. 

If you do not report the damage to us within this 48 hour period, we may not be able to honor your claim. We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item as well as the approval or rejection status of your exchange. Upon approval, we will proceed with the processing of your exchange or refund.

 

SECTION 3 – Wrong address or Unclaimed shipment (if applicable)

If the customer provides an address that is considered insufficient by the courier, or the shipments is unclaimed by the customer, the shipment will be returned to our facility and you will be liable for reshipment costs once we have confirmed an updated address with you. You hereby agree that any returned orders due to the wrong shipping address or a failure to claim within 30 days of the tracking delivery date confirmation the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

SECTION 4 – Return Shipping (if applicable)

You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over $75, please consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

SECTION 5 – Late or Missing Refunds (if applicable)

There is often some processing time between financial institutions before a refund is posted (between 2-3 days is normal). If you still have not received your refund after this time-frame, please send us an email at support@memeshirt.shop and allow us the opportunity to investigate the matter further. 

SECTION 6 – Gifts

Follow instructions above for returning online orders. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you. 

SECTION 7 – Feedback

We would love to hear your feedback, questions, or any concerns. Please feel free to email us at support@memeshirt.shop to let us know how we are doing. We take your feedback very seriously and are always striving to improve.